Refund policy

1. General terms

The customer may request a refund if the paid service does not match the stated functionality or access was not provided due to technical reasons.

Refunds are reviewed individually, taking into account actual service usage and the public offer terms.

2. Request period

Refund requests are accepted within 7 calendar days from the payment date.

If the issue is related to a technical error on the service side, the period may be reviewed separately.

3. When refunds are not issued

A refund may be declined in the following cases:

• the customer violated the public offer terms or service rules;
• the customer has already used most of the paid period;
• the issue was caused by customer actions, loss of email access or incorrect customer-side settings.

4. How to request a refund

To request a refund, write to info@novira.com.ua.

• the email used to register the account;
• the company or CRMNovira account name;
• a description of the reason and, if possible, payment details.

5. Request processing

The request is reviewed within 3 business days after all required information is received.

If approved, funds are returned through the same payment method according to bank and payment system rules.

6. Contacts

For refund questions, contact info@novira.com.ua.